Refunds & Exchanges

To be eligible for a refund, the item must be returned within 24 hours of delivery, in the same condition as received—unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Note: Orders placed during sale cannot be returned or exchanged.

ou can request a refund by contacting us via Instagram DM or email at returns@shopfarene.com . Our moderators will provide you with the return address and guide you through the process.

After inspecting your return, we will confirm its arrival and inform you of the refund status. If approved, the refund will be issued via Online Banking, with complete instructions provided by our team.

Yes, exchanges are allowed within 24 hours of receiving your order, provided the item is unused, with tags, in original packaging, and you present a proof of purchase.

Note: Orders placed during sale cannot be returned or exchanged.

Reach out to us via Instagram DM or email at hello@shopfarene.com. We’ll give you the address to send the item and guide you step-by-step through the process.

Yes, you are responsible for covering your own return shipping costs. Once we receive and approve the item, the replacement product will be dispatched.